Satisfaction Scores
| Extremely Dissatisfied | Extremely Satisfied | |||||||||
| Drivers | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Overall Experience | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall Service | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall Accommodations | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality of Guest Room | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Working Order of Room Amenities | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Cleanliness of Guest Room | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Intent to Recommend | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Loyalty and Value | ||||||||||
| Recommend Best Western | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Return | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Value for price paid | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Pre-Arrival/Arrival | ||||||||||
| Overall reservation/arrival | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Accuracy of reservation | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Appearance of hotel exterior | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Speed/efficiency of check-in | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Guest Room | ||||||||||
| Comfort of bed | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Comfort of pillows | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Lighting of guest room/suite | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Cleanliness of bathroom | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Room/suite smelled fresh and clean | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Décor/furnishing of guest room/suite | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Work environment of guest room | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality of internet access | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Hotel Staff/Service | ||||||||||
| Friendliness of hotel staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Helpfulness of front desk staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Knowledge/efficiency of staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Staff responsive to requests | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Professional appearance of staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Helpfulness of housekeeping staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Convenience of courtesy vehicle | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Restaurant/Lounge | ||||||||||
| Overall sat with restaurant/lounge | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall quality of F&B | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Décor of restaurant/lounge | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Restaurant/lounge staff service | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Restaurant/lounge menu selection | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Breakfast | ||||||||||
| Overall breakfast | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Presentation of breakfast items | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality of breakfast items | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Variety of breakfast items served | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Departure | ||||||||||
| Overall departure | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Speed/efficiency of check-out | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Accuracy of bill | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Helpfulness of front desk staff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Specific Issues
| Problem incidence | No | Yes | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
Comments
Additional commentsI stayed at this hotel as part of the Obama campaign. I received a very reasonable rate. Thank you. |
Stay Purpose
| Other business travel | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
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